Returns
We hope that you are as satisfied with our BOXIO products as we are. If this is not the case, you can of course send them back to us without any complications.
Use our returns portal to register your return.
NOTE: You have received an incomplete delivery?
Please contact us at support@boxio.de and you will receive the missing items as soon as possible.
Our returns process
Checklist
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Unused
Separating inserts only with unopened hygiene seal
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Undamaged
Goods free from scratches and other damage
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Complete
Products must be complete including installation set and accessories
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Original packaging
It is best to send your BOXIO products in their original packaging
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Clean
If necessary, remove impurities such as dust
FAQ
The most frequently asked questions about our returns process
Where can I find the return label?
If you have ordered directly in the BOXIO store, you can order your return in our returns portal and will then receive the returns label.
NOTE: Unfortunately, we cannot cover the costs for the return label. The costs of €5.90 will be offset against your refund.
What deadlines do I have to observe?
The general withdrawal periods apply. After receiving your BOXIO products, you have 14 days to exercise your right of withdrawal and a further 14 days to return the products to us.
How long will it take to get my money back?
As soon as we receive your return, we will check it as quickly as possible to ensure it is complete and undamaged, and then refund the purchase price via the payment method you used when making the purchase.
You should receive your refund no later than 5 days after we receive your return.